Aural Training App for ABRSM / AMEB / RCM & MDP

How can I get more practice questions?

You can purchase extra questions in the page of "STORE" on AURALBOOK. All payments will be made through the Apple App Store or Google Play.

How many extra questions can I purchase?

Each grade of each examination syllabus contains 3 courses. Mostly 180 extra questions are included (vary by grade).
Users can purchase Basic Learner (60 questions)/ Active Learner (120 questions)/ Dedicated Learner (180 questions) at a time.

Will there be any other versions for other examinations?

Your suggestions are highly appreciated. If you find that the examination you are taking is not covered by AURALBOOK, please let us know by emailing us at cs@playnote.com.

Which dialect does AURALBOOK support?

AURALBOOK currently supports English, Traditional Chinese and Simplified Chinese. AURALBOOK also contains voice over in English, Mandarin and Cantonese.

Why do I log in?

Simply by logging in your Playnote account on our website, you can track all your practice records, which are stored in our cloud server, on Playnote Organizer.

Why do I purchase more questions in the store?

There are three questions in each part in the Introduction Course. You can purchase extra courses in order to get more questions.

Do I need to pay extra for different dialect versions?

No. You can use all dialects available in all versions of AURALBOOK.

Why does AURALBOOK sometimes fail to record my singing and clapping?

It may be due to the background noise which may affect the analysis AURALBOOK is going to give. You may try to sing/ clap in a less noisy environment again and see whether it helps.

Which dialect does SCALEBOOK support?

SCALEBOOK currently supports English, Mandarin and Cantonese.

Do I need to pay for different dialect versions?

No. You can use all dialects available in SCALEBOOK.

Should I login with an email account registered in AURALBOOK or another email account?

You are recommended to login with an email account registered in AURALBOOK so that you can access your record in both Scale and Aural tests with the same email account. Besides, your music teacher can trace your progress with one single email account.

How can I access my practice and mock exam records?

You can either access the records in the "Record" page of SCALEBOOK, or on Playnote Organizer (www.playnote.com).

How can I share my practice and mock exam records with my music teacher?

You can enter the email of music teacher into "Teacher's email" so that your teacher can review your records on Playnote Organizer (www.playnote.com).

Do I still need to pay subscription fee if I purchase the "Unlimited time" version?

No. The "Unlimited time" version is a one-time purchase. You can enjoy full functions of SCALEBOOK and cloud storage for unlimited time.

How can I restore my subscription?

If the subscription has not expired, it will be restored automatically after you log in again. You can also press the "Restore" button in the "Payment" page on SCALEBOOK.

How can I view, change or cancel the subscription?

Due to the policies of Apple and Google, we are not allowed to provide this feature in the App. You are required to view, change or cancel the subscription in your payment in the device's OS provider.

For iOS user, please refer to the page https://support.apple.com/en-us/HT202039

For Android user, please refer to the page https://support.google.com/googleplay/answer/2476088?hl=en

Why does SCALEBOOK sometimes fail to record my performance, especially when I am not in a music room?

It may be due to the background noise which may affect the analysis SCALEBOOK is going to give. You may try to play in a less noisy environment again and see whether it helps.

How can I reset password?

You can reset password by clicking "Forget your password?" in the login page of our website. After entering and sending your login email, you will receive an email to reset the password.

How can my students take discount on PLAYNOTE products?

After your student enter your email in "Teacher's email", given that you have registered to be our Teacher ambassador, the discount will automatically be shown in the "Store" page on the apps.

How can I apply for my own students’ recitals organized by PLAYNOTE?

After you have registered as a teacher ambassador, you can send a request email to cs@playnote.com and our teacher ambassador coordinator will contact you to discuss the details.

How often does PLAYNOTE organize education seminars for music ambassadors?

We will normally organize 10+ seminars each year in various countries. The seminar topics include pedagogy, skills for taking examination, aural training, theory, psychology, and business skills for music teachers, etc. We will post the details about the seminars on our facebook page once they are ready. Please like our facebook page (https://www.facebook.com/playnote) to get the latest information.

I just started my career as a music teacher. How may I get more support from PLAYNOTE?

Our team support music teachers worldwide. Please contact us by sending email to cs@playnote.com to know more.

Whether in the world of music or the world of technology, talent is an important asset of a company or business. If you believe you are innovative and would like to work on projects the world has never seen before yet needs, please join us.

Assistant Manager/Manager - Business Development

Responsibility:

• Execute business development work including seeking partnership with local and overseas music centers, schools and individual music teachers and organize local and international events for business development.
• Prepare and steer marketing plans / campaigns to promote music software product and increase product penetration rate through both online and offline activities.
• Take originate required action to deal with external parties independently, including PR, media, clients and industry stakeholders.
• Assist CEO to drive and monitor the growth of business and new product development.
• Work on copywriting and editing for business development materials.

Requirement:

• Degree in marketing, business, music or equivalent qualification and experience.sss
• ABRSM Grade 8 or above in any music instrument. Passionate about music.
• Independent, self-motivated, out-going and a good team player.
• Good social, presentational and communication skills.
• Strong network with local / international music education industry is preferred.

We provide relax and Silicon Valley style working environment, optional company share/option, flexible working hours, room for you to grow and change the world together and club house facilities, e.g. swimming pool, gym room. Please send your CV to jobs@playnote.com if you are interested in the above post.

Close

This Privacy Policy applies to all of the products, services and website offered by PlayNote Limited or its subsidiaries or affiliated companies Sometimes, we may post product specific privacy notices or Help Center materials to explain our products in more detail.

If you have any questions about this Privacy Policy, please feel free contact us through our website or write to us at

Privacy Matters
c/o Playnote Limited
Unit 322, 3/F, Building 16W,
Phase 3, HK Science Park,
Shatin, N.T.,
Hong Kong

We may collect the following types of information:

• Information you provide – When you sign up for a PlayNote account, we ask you for person information. We may combine the information you submit under your account with information from other PlayNote services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. You can use the user information page in Web or setup page in APPS for mobile platform to learn more about the information associated with your Account.
• Cookies – When you visit PlayNote, we may send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people view data.
• Log information – When you access PlayNote services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request, one or more cookies that may uniquely identify your browser or your account and your usage in PlayNote APPS
• User communications – When you send email or other communications to PlayNote, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
• Affiliated PlayNote Services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to PlayNote in order to deliver the service. We process such information under this Privacy Policy.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

PlayNote processes personal information on our servers in Hong Kong SAR and in other regions/countries. In some cases, we process personal information outside your own region/country.

Choices

You can use the PlayNote WebLogin or APPS in mobile platform to review and control the information stored in your PlayNote Account.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Information Sharing

PlayNote only shares personal information with other companies or individuals outside of PlayNote in the following limited circumstances:

• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of PlayNote, its users or the public as required or permitted by law.

If PlayNote becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to PlayNote employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information

When you use PlayNote services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Your Rights under the General Data Protection Regulation (EU Regulation 2016/679) (the ‘GDPR’)

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you need to know, but you can always contact us to find out more or to ask any question using the details above.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is accurate or incomplete. You can contact us by using the details above to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal that we have.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

How do your personal data be used

Under the GDPR, PlayNote must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

• Providing and managing your account;
• Providing and managing your access to our APPS and our website;
• Personalising and tailoring your experience in our APPS and our website;
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you;
• Personalising and tailoring our products and services for you
• Communicating with you. This may include responding to emails or calls from you
• Supplying you with information by email, post or social media. Please note that you may unsubscribe or opt-out at any time by clicking the relevant unsubscribe link or by contacting us via any of the contact methods listed above.
• Analysing your use of our APPS and our website and gathering feedback to enable us to continually improve our APPS, our website and your user experience.

With your permission and/or where permitted by law, PlayNote may also use your personal data for marketing purposes, which may include contacting you by email and/or post and/or social media with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. PlayNote will always work to fully protect your rights and comply with our obligations under the GDPR and you will always have the opportunity to opt-out.

Enforcement

PlayNote regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is PlayNote’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between PlayNote and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Close

This Refund Policy applies to all of the products, services and website offered by Playnote Limited or its subsidiaries or affiliated companies.

If you have any questions about this Refund Policy, please feel free contact us through our website or write to us at

Refund Policy Matters
c/o Playnote Limited
Unit 322, 3/F, Building 16W,
Phase 3, HK Science Park,
Shatin, N.T.,
Hong Kong

Generally, Playnote does not provide any direct refunds on any in-app purchases as a free trial of a fully functional version is available on all applications provided by Playnote which allows users to check and confirm the functionality and content to see whether the application is applicable on their devices and suits their needs.

If the issues are related to devices of users, operation systems or mobile platforms, please contact support of the platforms or device manufacturers directly. Generally, users are allotted a set time period in which refund requests can be submitted for a purchase. Once the provided time period has been exceeded, a refund cannot be requested and will likely be declined.

In any case, any enquiries about refund request must be submitted by email and sent to customer service of Playnote (cs@playnote.com) within 72 hours after the purchase.

Playnote will decline refund claims in the following cases:

• Software and/or content purchased for the wrong platform.
• Software and/or content purchased for the wrong syllabus or grade.
• Purchased content which have been practised by users before the submission of refund claim.
• Inability to use the software or practise with the purchased content in computing environment of user.
• Inability to use the software or practise with the purchased content due to an operator error.
• Subscription type purchase which subscription period is started.
• Failure in providing supporting document(s) and/or proof of the purchase.

Playnote reserves the right, at our sole discretion, of the final decision on any refund claims.

Changes to this Refund Policy

Please note that this Refund Policy may change from time to time. For existing users, we will not reduce your rights under this Refund Policy without your explicit consent. We will post any Refund Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Refund Policy changes).

Close

The materials or contents (including but not limited to text, links, documents, trademarks, logos, icons, webpage design, layout and software) contained on this website are owned by PlayNote Limited ("PlayNote"), its licensors or relevant third party content providers unless otherwise specified and are protected by copyright and other relevant intellectual property rights. No part of the materials may be modified, reproduced, transmitted, stored or distributed to any other person or incorporation in any format for any purposes without PlayNote's prior written consent.

Close

How can SCALEBOOK app help teachers and students?

The current version of SCALEBOOK supports the playing of scales on the violin, clarinet, flute, oboe, alto saxophone, trumpet, descant recorder and treble recorder. Future versions will include more musical instruments.

The syllabus on which SCALEBOOK for ABRSM is based is copyrighted by The Associated Board of the Royal Schools of Music and is reproduced by permission of the copyright owner.

How to use the Auralbook^™ for ABRSM mobile apps to get higher marks in the exams?

This equipped with strong artificial intelligence, learners just need to clap, sing and respond towards their smartphones or tablets.

The AURALBOOK^™ immediately:

Close