This Refund Policy applies to all of the products, services and website offered by Playnote Limited or its subsidiaries or affiliated companies

If you have any questions about this Refund Policy, please feel free to contact us through our website or write to us at

Refund Policy Matters
c/o Playnote Limited
Rm B, 10/F, Great Wall Factory Bldg,
11 Cheung Shun St,
Cheung Sha Wan, Kowloon,
Hong Kong

Generally, Playnote Limited (“Playnote”) does not provide any direct refunds on any in-app purchases as a free trial of a fully functional version is available on all applications provided by Playnote which allows users to check and confirm the functionality and content to see whether the application is applicable on their devices and suits their needs.

If the issues are related to users’ devices, operation systems or mobile platforms, please contact support of the platforms or device manufacturers directly. Generally, users are allotted a set time period in which refund requests can be submitted for a purchase. Once the provided time period has been exceeded, a refund cannot be requested and will likely be declined.

In any case, any enquiries about refund request must be submitted by email and sent to Playnote's customer service (cs@playnote.com) within 72 hours after the purchase.

Playnote will decline refund claims in the following cases:

• Software and/or content purchased for the wrong platform.
• Software and/or content purchased for the wrong syllabus or grade.
• Purchased content which have been practised by users before the submission of refund claim.
• Inability to use the software or practise with the purchased content in user’s computing environment.
• Inability to use the software or practise with the purchased content due to an operator error.
• Subscription type purchase which subscription period is started.
• Failure in providing supporting document(s) and/or proof of the purchase

 

Playnote reserves the right, at our sole discretion, of the final decision on any refund claims.

Changes to this Refund Policy

Please note that this Refund Policy may change from time to time. For existing users, we will not reduce your rights under this Refund Policy without your explicit consent. We will post any Refund Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Refund Policy changes).